4/10 – Schlecht
Allison D.
29. Sept. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Unclean, outdated, misleading, good view
Overall, very disappointed with this stay. Way overpriced for what we got.
Pros:
View of Mt Washington
In central Oregon, always a lovely area
Property is located in a quiet area
The Black Butte restaurants had decent food, though a limited menu
Bed was decent
Fast customer service
Cons:
NOT clean and rather disgusting. Dust everywhere, on shelves, handles, under furniture, large clumps of dust coming out of the AC unit when turned on. We had an 8 month old baby and what do they do at that age? They crawl around on the floor, so we were extra disappointing things were so dirty. Stains and drips on walls, dirt stained showers, etc. Vrbo checked in with us the first day but did not offer any remedy for the dirty state of the property.
We were provided the wrong code for the key lock box by Vrbo. Luckily I had cell service and was able to reach a representative quickly who gave us a new code, but we still had to stand out in the heat after a long drive.
This property is marketed as "private" and secluded. It's not really. It's closer to other houses than we was led to believe. There is some space between them, but not enough to be private. No private hot tub, shared with a lot others.
Black Butte resort is over priced, main pool is overcrowded, the one pool that was in walking distance from the house was often closed. This house was not centrally located near the Black Butte amenities.
Overall, much more of a stressful vacation than what we had been looking forward to.
Allison D.
Aufenthalt von 2 Nächten im Juni 2024
