We stayed here at the Phoenix hotel all suites west, room 306 May 31st-June 2nd. Our trip wasn’t the best, but wasn’t just absolutely terrible either. Over all for the price, the stay wasn’t bad. I expected it wouldn’t be top notch like a regular condo with the price, but we wanted something more affordable as it was a quick two day trip. We did the online check in a day before arrival to expedite the check in process. The rules were kind of confusing as it stated on the website that between the dates, May 14th-Sept check in was 5pm not 4pm and check out was 11am not 10am. Well, we arrived May 31st at 1030am knowing check in technically wasn’t until 5pm, we wanted to still let them know we had arrived and if our room does happen to become available before that time can they please let us know. Not a big deal if it doesn’t as we had plans for the day. The front desk worker, Kayla, said she would go ahead and give us our parking pass so we could park without any issues and that she would text or call us if the room became available. She also said she didn’t know exactly how we would be getting into our room. If it was a code or key etc. That she would let us know that later as well. Front desk worker (unknown name) called us at 4:12pm saying our room was ready. I advised her that we did not have any paperwork other than our parking pass and we do not know what room we are in nor how to access the room. She said okay and sent me a text message with the door code. To be continued