6/10 – Okay
Cassie C.
22. Juli 2024
Gut: Sauberkeit, Check-in, Kommunikation und Lage
Unhappy with what was advertised/promised and what was delivered. Plus a couple safety concerns
The location was great! Rebecca with Hawaii Dream Realty LLC was responsive and kind. But we were unhappy with what was advertised/promised and what was delivered. Plus a couple safety concerns.
The unit was advertised with a bathroom and snack bar on the pool level. And a sauna in each men and women's bathrooms. These were closed and down for construction for 13 months that started 3 months before we got there and we were not informed. One elevator is down for 13 months which made for 30+ minute wait times to go up and down...to leave or return for the day, or even to just go to the pool. Not having a bathroom on the pool deck made it inconvenient with kids to go up to the 19th floor to go to the bathroom or get a snack, especially with the elevator wait times. These amenities helped us choose this place. We were very disappointed and inconvenienced.
The beds are not comfortable, although many reviews say they are. All of us had really rough nights.
The slider door was off the tracks and my 9 year old got locked out on the balcony. It scared her and was dangerous. My husband is a carpenter, so he was able to lift it and get her inside and squeeze outside to lift it back on the track completely. But that is a safety hazard. The floor was lifting in some places, and I cut my foot.
Just not what we were expecting for the price. But the location to the beach and Rebecca's customer service were why I gave it a 3 star.
Cassie C.
Aufenthalt von 8 Nächten im Juli 2024