4/10 – Schlecht
Molly S.
21. Apr. 2025
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Good but unpleasant end
Overall, we enjoyed our stay in the first 4 days as the place was nice, and in a good location. The kitchen was not well stocked and there were some maintenance issues we identified initially but nothing major. With 2 days left of our stay, the kitchen sink drain backed up making the kitchen unsanitary and unusable. Maintenance workers sent to remedy the blockage had no success on the initial day of the blockage and no estimated time for resolution. The plumber informed us the blockage was well into the plumbing system and not a result of our negligence. The maint. works did not clean up the mess and no cleaning products were available for us as renters in the house to sanitize the kitchen. Since we had no way to clean the kitchen or cook, we had to eat out and add cost to our stay. Additionally, the plumbers indicated they were at this property for the same problem previously. Due to this issue, we had one day without the use of the kitchen and we left the Vrbo the morning after the initial blockage before 10am, one day early. Due to the mess after the attempt to clear the blockage, we did not feel comfortable living in the space for another day or care to spend extra money eating out for the remaining meals. Following our departure, we went back and forth with the property owner and VRBO about reimbursement for the day we could not use the kitchen and for the day we did not use the property. Ultimately, we were not fully reimbursed for the services we did not get.
Molly S.
Aufenthalt von 6 Nächten im März 2025