No one owns any one particular condo at this resort. People own points in their Club and they assign an actual unit at check in when you arrive. We do not know which building you will be assigned or what floor you will be on until you get there. The front desk has complete control over unit assignment, cleaning and maintenance.
Bring your confirmation letter from the resort (on your phone is fine) to assist at check in and have a great time = : )
Check in begins at 4 pm but if you arrive in town prior to that by all means, visit the front desk and say hi. If your villa is ready they will be happy to check you in early and give you the keys. If not, you can explore the area while they finish cleaning and preparing for your arrival. = : )
24 Hour front desk. If there is any danger of arriving near midnight or later definitely call the front desk. Their computers cancel people as no show at midnight unless front desk staff throws a flag in their system the day of arrival. Front desk is option 5 on their phone system when you call.
Check out is always 10 am. The front desk will usually allow a late checkout until noon before they start adding new charges and an additional nite. It is entirely up to them and how badly they need to get into your unit to clean up before the next incoming guest. Ask about your options for late check out when you arrive. = ; )
This is a Diamond Resorts International property operated and managed by Hilton and the front desk will collect a fully refundable $200 damage security deposit prior to check in. The deposit must be made on a major credit card. Cash and pre-paid- and/or debit cards are not accepted for the security depsit. This will merely be an "authorization" which will expire unused within a few days. (None of my guests have ever caused damage inside any of the condos = : )
Resort fees, room charges and on site purchases are welcome to any means of purchase (Major CC, cash, debit are welcome for room charges.)