6/10 – Okay
Alan R.
27. Aug. 2024
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Condo without a working elevator
The condo was perfect. The screened in lanai was a huge bonus. The walk out right to the beach was a huge perk. There were 3 wonderful restaurants right across the street. The beach decorations were great too
However the elevator not working was a huge problem! And no advance warning was really terrible. Imagine our surprise to arrive with all our luggage and groceries to find we had to carry it all up 4 flights of stairs. The sign on the elevator said it was broken due to “the storm” and never mentioned which one. We talked to people in the pool who had been notified that it would be fixed before they left and it was not. No mention of how long it was broken. We did reach out to Resort Rentals and they said they thought it was fixed or would be very soon and they would let us know when it would be fixed. All of this communication seemed to just appease us as we never saw ANY repair people at all. I do understand that sometimes things happen but I may have canceled if I knew this going to be my vacation. Once we were there what choice did we have. We are almost n our 70’s and never pictured our vacation to be trying to get up and down 4 flights of stairs multiple times a day. Plus carrying beach bags and chairs was almost impossible. I can’t believe that this is acceptable in a world of ADA compliance. The stairwells were very hot and we dreaded the thought of going up and down. I feel that that there wasn’t a bit of compassion or apology from Resort Rental, VRBO or the owner
Alan R.
Aufenthalt von 7 Nächten im August 2024
