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2/10 – Ungenügend
Mark D.
1. Juli 2024
Two thumbs up for Palmetto Dunes staff
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Two thumbs up for Palmetto Dunes staff and ZERO thumbs up for the building management. Our stay at Harborside 1 for the third year in a row was AWFUL!! The property is on the 4th floor. My wife and I are 76 and the elevator was an easy access to the condo. The interior of the property was excellent, with two internal floors for 3 families a comfortable place to vacation. HOWEVER: on day 2 of our vacation 9 people [our family and us] were trapped on the elevator in the sweltering heat. The Fire squad came [because we dialed 911 from our cell phones] and using ladders rescued us after 1 hour or entrapment. The emergency call button on the elevator was not working. The remainder of our seven day trip my wife and I were trapped on the 4th floor since the stairway was too strenuous for us. We discovered that the building manager was responsible for the elevator and not Palmetto Dunes from whom we rented the condo. We called and left messages for the building manager and ZERO calls were returned or status given to let us know if the elevator would be fixed before Saturday check-out day. We got through to the building manager on the day the fire department shut down the elevator and were told we should have rented a condo in Harborside II because it has two elevators instead of Harborside 1. **The owner of this condo should take note. The Palmetto Dunes staff were easily accessible and friendly, calling us many times trying to get the elevator fixed before Saturday checkout. Still, they received ZERO cooperation from the building manager. The Dunes staff even offered to send their employees over to help us move out if the elevator was not fixed by Saturday. This 5-star service is exemplary and much appreciated. The building manager gets a negative 10 stars for ignoring us as guests and never calling us back.This was such an awful experience we don’t plan on visiting Hilton Head again with our family.
