2/10 – Ungenügend
Jodi C.
5. Dez. 2023
Gut: Sauberkeit und Check-in
Verbesserungswürdig: Kommunikation
Did not get what we paid for!!
Unprepared for the hike from parking lot & then down 144 stairs to the home-was not in the description!!
There are 3 bedrooms but only two had AC-- one of which AC didn't work. Bedroom without the AC not as pictured-- has bunk beds, not twin beds.
The 3 of us booked this place to have our own separate rooms, & AC as it is very hot there. So went from 2 to 3 rooms right away, but then after realizing AC unit in the one room didn't work we had to all crowd into the 1 room to sleep (pulled a mattress onto floor for one of us to sleep on). Owner initially very responsive, helpful, & understanding. She tried to get the AC fixed but it never did work properly the entire time we were there. Owner got less responsive & more defensive when trying to discuss it with her. Because of the AC not working, every day there were technicans working in the home so we couldn't even enjoy the villa during the day. Came back late afternoon on the last day to the front door wide open, 2 male workers lounging on the front porch seats & smoking cigarettes. Not expecting to see that, nor given a heads up that they'd still be there when we came back by the owner. Very disconcerting for 3 female travelers! When contacted owner about it, she accused me of abusing her. I understand that AC not working is not part of the owners control, & it stinks it wasn't working but you do need to make it right. Despite all our troubles she never offered any compensation. First & likely last time in ever use a VRBO.
Jodi C.
Aufenthalt von 3 Nächten im November 2023
