4/10 – Schlecht
Yolvy H.
3. Aug. 2022
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
many problems that make the stay stressful and not enjoyable
From the beginning the person I have attended was not friendly, our flight had been delayed and possibly we would not be able to arrive at check in, I thought that when calling to warn we would be given an option, but their answer was only that if we did not arrive on time we would lose the answer and we would not be without the house, tired and with small children I think it is not the way to attend to a family that comes from afar to your first vacation. Next up were the multiple problems in the house, the water came out super hot in the bathrooms on the second floor, we had to use all the only bathroom on the first floor, the air conditioning was damaged, just like the televisions are very old and it did not serve even to use netflix, when we called to request a technician, the technician came the next day, he said that the problem is internal because all the systems are very old, he would send a report but no one returned all week to give us a solution, in short we had to spend all the stay like this. Without any response, apologies or retribution for the breach of nonhaver received the house in perfect condition for our vacation. if you ask me why I don't call anymore, because we were a family group with children and with a disney itinerary, which we really did not insist anymore. More than knowing that we will not rent again for our next vacation.
Yolvy H.
Aufenthalt von 6 Nächten im Juni 2022
