6/10 – Okay
SCOTT B.
31. Dez. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Kommunikation
Disappointed with property management
We were disappointed that the cabin did not seem to be properly prepared for visitors. The internet was out the entire time of our stay and we could not get the hot tub to warm up. There was no guide book for the cabin to help us. Additionally an overhead light was out and a carbon monoxide filter was flashing red needing replacement. There was a significant amount of trash placed improperly in a recycling bin and swimming trunks left over from the previous guests. We had a very rainy weekend trip with small children so not having the internet and hot tub working were a big frustration. We understand that these cabins are small family business and we were polite and understanding when we reached out for assistance to the property management. We received apologies and the promise that these items would be added to the task list but nothing ever happened. Eventually we received a phone call and I spoke with a property manager who was very nice but did not take any action. To be clear, we understand that things happen. Our disappointment stems from the fact that the property management continued to apologize and promise that future guests would not experience these problems but did not do anything to either fix the issues or to make it right with us despite the considerable amount of money we spent which made the apologies feel very insincere. In hindsight, I suppose we should have been less civil but every message we sent was polite.
SCOTT B.
Aufenthalt von 2 Nächten im Dezember 2024