This could be such a great place to stay. It is a nice home that sleeps a lot of people. It is across from Sand Hollow Lake. However, house wasn’t clean. Dead flies in window seals and on kitchen lights, windows were very dirty and smeared and dust. Bathrooms were clean.
When we arrived air conditioning wasn’t working properly. It was 79 degrees. Freezer wasn’t malfunctioning too and our ice cream melted. When we contacted office, they didn’t immediately call a repairman. Just sent housekeepers down to try to figure it out. Finally said they would call someone but when we called he following day, person that answered didn’t seem to know about problem and we had to start all over. We stayed 4 nights and it wasn’t til the last night that they got a repairman to fix air conditioning. They were not quick to offer a discount for the problems and clearly not trained or experienced with customer service. I had to be one that brought up that a discount would be appropriate in this scenario. Disappointing.
The pool shown on website is way smaller in real life. More like a giant hot tub and is warm and not refreshing. However, the access we had to the community shared 3 pools was perfect. They are clean, fun pools.
If the customer service from the office of Sand Hollow was good and the house was cleaned correctly, I would give this house a 4 -5 star rating.