SCHÖNE VILLA FÜR 15 PERSONEN 3 POOLS PRIVATER ZUGANG ZUM STRAND

Thank you very much Laura.It was a real pleasure to have you in our house. I hope to see a next time . Cordial greetings

Thanks a lot Alexandra, for us was a big pleasure too. We hope see you next time. Have a good day!!!

Thanks, Jason, for your stay and your beautiful review. Have a great day!

Thanks, Fred, for your stay and your review. We are happy you have had a wonderful time in our cenote; see you soon!!!

Thanks so much for your words and your review. I'm very content that your vacation was beautiful. See you next time in Playa del Carmen

I'm very sorry to hear that but this review is full of falsehood. 1) we write many times before and during the day of check in the instructions to ask us and have the wristbands. 2) we give information about how found the house. Clearly, if the customer doesn't read the messages it's hard to have every communication. 3) It's funny reading that we didn't answer the customer. We have dedicated customer service with phone numbers only for clients. In this case too, if the customer doesn't use the phone because "I'm on vacation and I don't use the phone" (this is the answer when I have of the guest) it's hard to have a communication. The proof of that is that all last reviews speak about very good communication with us. 4) It's not true that these customers go out the night before. I cannot understand Expedia can accept false reviews. Could continue to answer to others lies presented in this review but I am so overwhelmed by all these falsehoods that I leave the general judgment to those who read the general judgment, after having read the many other excellent reviews that we have.

Thanks, Tess, for your beautiful words and review. It was a great pleasure to have you in the house, and we are pleased you had a great time on our property. See you soon, have a great day!

Thanks a lot Celeste for your beautiful words and review, and for sure, for your stay. We hope to see you and your family again. Have a great new year!

I am very sorry to read this review because you called me at 9.30 in the evening for a SMALL leak in the air conditioner and at 10 in the morning the next day the technician had already taken care of the problem. In addition, since the air conditioning machine is inside a closet, it is absolutely not possible for it to wet the mattress. so much so that the next morning the cleaning lady asked you to show her the wet spot to be able to do something about it, and magically in the night any awful musty and damp smell was gone.. We are sorry to receive such comments after all the work and attention we give to ensure that customers are comfortable and enjoy their holidays to the fullest.

Hi Austin thanks for your great review. About the entry and exit from the closed community, I inform you that the rules have changed since your stay. In fact, upon arrival of the customers, there is already the possibility to receive the bracelets (all-inclusive hotel type) and not have to show the ID anymore. However, I would like to point out that this type of check is to ensure maximum safety of the guests within the community and that it is independent of our world as owners of the house. If Playacar (name of the community where the house is) is the safest place in Mexico it is also thanks to these controls. However, the "disservice" if we want to call it that, has been largely resolved and today there is no longer this complication. Chhers!

Thanks so much, Dean for your beautiful words. We are very happy to hear that, and we wait very soon. Cheers!!!

Thank you too, Eleonore. See you next time. Cheers

Thanks a lot, Fab, for your review and your words.

Thanks Gian for your review and I hope see you very soon . Bye!!!!

Thanks a lot Sarah for your beautiful review and words. I very glad you have enjoyed my house. See you soon ,cheers

It's difficult for us to reply to this review because it's full of lies. In 5 years we rent this house you are the first customer thinking to have pay to use the kitchen or grill. Or have to pay for towels. we have asked you for extra money for something? NO. About the bracelets, I wrote tell me your data to take them, but they have a cost and you didn't like pay. (you are the first customer with this type of problem too, bracelets are an option if you do not want to leave your id at the gare like all people do). I invite people reading this review to read all others reviews and will be evident that this review is "rare"

I appreciate your review and your words. Thanks a lot and I hope see you soon . Goodbye 👋

Thanks Eli I'm very happy you have done a beautiful vacation in my house. See you soon, bye!!!

Thanks you very much Jon, We will wait you for your next vacation.

Thank you too, it was a big pleasure to have you in our house. See you soon, bye!!!

Thanks so much Amanda, I'm very glad that your vacation in the house was wonderful. I hope to see you next time, Saludos!!!