2/10 – Ungenügend
Sunita T.
21. Juli 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
DO NOT STAY HERE
We had our family reunion here with 24 people to celebrate multiple family events: engagements, birthdays, and graduations. We have stayed at a Reunion property before and returned expecting another wonderful experience.
Regrettably, our actual experience at the property was nothing short of a complete disappointment. This property was clearly not prepared, cleaned, treated for mold, or maintained upon our arrival.
Upon arrival, we were greeted by a large pool of water in the foyer and an unusable front door with a sign on it that read "Do Not Open".
The bedrooms on the third floor emitted a pervasive mold odor, rendering them unusable for the entire duration of our stay. As a result, the children who were supposed to enjoy the "lucky kids" bunk beds (mentioned in the home description) had to make do with sleeping on sofas or chairs.
The pool water level dropped significantly, rendering it unfit for use. Despite multiple calls and several hours of waiting, the issue was not promptly addressed.
The HVAC did not work properly leaving some rooms overheated and others very cold. Multiple appliances did not work: dishwasher, freezer door, TV's in the gym, the arcade, and the list goes on.
We had to call maintenance daily. No one from management ever spoke to us in person despite multiple requests. They did not care about our experience. Bottom line - do not stay here!
Sunita T.
Aufenthalt von 7 Nächten im Juni 2023
