2/10 – Ungenügend
Chelsea E.
8. Dez. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
New listing woes
First, the address does not take you to the property. It takes you to the property before this one and the only instruction I received from the property owner was “go to the front desk and check in.” I had to ask for the name of the property. Second, we did not get the room pictured. We got a unit with two king beds, which led to us having to go out and buy and air mattress for my daughter to sleep on, as there were 6 of us. The unit was also filthy, the bathrooms and bed sheets were clean, but the floor, counter tops, kitchen table had dust and dirt on them. My daughter’s feet were black from her walking about barefoot the first night. The couch in the living room had towels on it which seemed weird. Underneath revealed a stained couch. The new heating units were incredibly loud. They are new and heated the unit but if you are a light sleeper, you would likely wake up each time they turned on. Finally, when coming back on our last night we got locked out of our room for 45 min with two small children because the key to the property was off site with someone else. To open our door, they just opened the window which was super concerning how easy it opened from the outside. Additionally, communicating with the property owner after voicing my concerns has been zero. She hasn’t replied to any of my texts. The only positive was the location and that the front desk/maintenance staff tried to do there best with our issues and were friendly.
Chelsea E.
Aufenthalt von 2 Nächten im Dezember 2024
