2/10 – Ungenügend
Roxi B.
4. Feb. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
RENTER BEWARE! Huge mistake, not as advertised.
Booked for a friend’s 40th based on the photos & description, but the reality was a far cry from what was advertised. We tried to enjoy our stay, but numerous issues were inescapable and caused serious frustration.The morning of, the property manager warned me of a leak. But when we arrived, it was clear the house wasn’t prepared. Several inches of snow and nothing plowed. The place was filthy—mouse droppings in drawers, trash cans with beer cans and cobwebs. The master bedroom, where the roof was leaking, had trash cans collecting water, and parts of the ceiling were falling down. The pool room was set at 73 deg and the pool water at 83, which felt cold with the lower room temp.Over the course of our stay, the situation worsened. The roof leak now, causing more water damage in the pool room, where stained beams leaked brown water onto the pool floor, making it slippery and unsafe. The sauna didn’t work, the pool TV was not 86” as advertised, and WiFi wasn’t provided unless asked. Broken tiles in the living room & kitchen, broken curtain rods, a camera in the pool room added to the list of problems. Kitchen lacked available supplies & utensils—no working coffee maker or half working stove burners. We were unable to use the grill or the Blackstone.It’s discouraging to pay for amenities only to find them broken or absent. I strongly recommend requesting updated photos before booking. Almost a month later, I have yet to receive my refundable deposit or any reimbursement.
Roxi B.
Aufenthalt von 2 Nächten im Januar 2025
