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4/10 – Schlecht
A guest from Carmel Valley, CA
3. März 2021
Stuck w no other options available while renovating
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The home was disappointing from the get go. Upon arrival I found the home unsatisfactorily cleaned. I spent several hours cleaning the entire kitchen from top to bottom , replacing old stained and dirty cabinet liners and having the house manager take away old appliances and serve ware from the pantry where there was little to no room for my own pantry staples. There were several revenants of past guest along with the furniture in the home was older and very worn. I had to ask that several things be fixed like the pulling and stretching of the carpet in the living area (which in my opinion should be replaced because of wear, stains and the over use by other pets and their owners ) the cleaning of all the upholstery , a broken skylight fixed along with a broken window lock. The bedding that was stained never was replaced after I told them repeatedly. The windows were dirty and I had to insist they be cleaned as well upon arrival. The heating device upstairs went out after a bad storm in January. When finally someone came to look at it, they decided that they couldn’t fix or replace it without getting the owners consent. The consent was never given We were without the heating unit upstairs for the remainder of our stay, about 30 days. Every time I tried to reach the house manager for whatever was happening at the moment , I would have to try repeatedly. I had to forgo the house manger several time and call the offices where the person was always pleasant . It’s too bad the system in place isn’t working. 1 time in 90 days was the outside maintained. I believe this rental agency could have some very nice properties that are well maintained and cleaned out of old things but this isn’t one of those properties. I would venture to say that the owner of Sanctuary rentals wouldn’t stay in this vacation rental without seeing a lot that needs improving. Easy location to walk to town from and got a fair amount of sun in Jan and