2/10 – Ungenügend
GloriaMaria T.
2. Aug. 2024
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Fifthy House
After booking the contact person called and said there was someone in the property and he did not understand why my booking went threw. He immediately refunded me that day. He was very polite and nice. We arrived,the property did not look as nice as picture. It was beach worn, paint chipped. We walked in and saw the flowers and oranate paper decoration in kitchen and bathrooms. We turned on the lights and immediately notice the inch thick dust from light fixtures, widows and, and. I txted
Victor with a picture of a bug in the main bedroom draws. I that point I asked if we could have property clean. He said that the service charged to much. We began to clean and dust. When we came back from the beach, I used the kids shower. The drain was backed up! I txted Victor , he said, they have had trouble with drain. I would have like to know this before booking property. My husband got on his hand and knees and cleaned the fifthy drain. We had 3 Lg towels and sevaral hand and kitchen towels. We were 4 people, not enough towels. The laundry area was disgusting. You needed to move cobwebs, bicycle and other stuff before you coud use rusted washer and dryer. Contact person was very polite, mmediately responded and no help.
I would lke a refund.
GloriaMaria T.
Aufenthalt von 3 Nächten im Juli 2024
