2/10 – Ungenügend
Jonathan P.
7. Apr. 2025
Verbesserungswürdig: Sauberkeit, Kommunikation und Lage
Left Stranded and Refusal to Help and/or Refund
I have never written a bad review on VRBO before, but I believe it’s necessary for this stay. When we first arrived at the cabin, the hot tub was ice cold and took the entire first night to heat up, so we could not use it that night. The driveway to the house is SUPER steep, to the point that someone actually wrecked in the ditch by the driveway our first night there. The next morning, when we could finally use the hot tub, the jets wouldn’t work, and a serviceman had to be called. That night we went to a late dinner show and did not get back to the cabin until late in the night. When we got there, the door would not open after putting the code in, after several attempts. When I first contacted the host, he was condescending, acting like I must not be putting the passcode in right, to the point that I had to send a video of me putting in the passcode correctly. Then he said it was the batteries and there’s nothing he’d do tonight! I explained to him that there was medication in the cabin that was very important for us to be able to access, but that didn’t matter to him. He offered us a different cabin 30 minutes away or we could just go to a hotel “he didn’t care.” We went to the other cabin, with none of our belongings or groceries. The next morning he didn’t even contact me! I had to ask him to let me know when our cabin would be available, and it wasn’t until 10am. I requested a refund for just that night, he said it wasn’t his fault and refused a refund. Just awful!
Jonathan P.
Aufenthalt von 3 Nächten im März 2025
