2/10 – Ungenügend
Pete S.
6. Aug. 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation
Hopefully once-in-a-lifetime experience for any short term rentals
1. Hidden/unclear fees for "additional guests" though we never went over max amount of 10.
2. When first arrived at the house, both doors (outer door, and door access to the house) were wide open. Told host about this, she kept saying only the outer door was open.
3. One of us got locked in the only bathroom available at the house on the first night. Notified the host immediately. person had to climb out through a window. was told maintenance person was on their way. 2 hrs later, maintenance person got "lost" and gave us the option of finding another place to stay for a full refund at ~2am. After 10 hrs of no bathroom access, maintenance arrived and get the door open by the hinges. Got reimbursement around the amount of the "extra guest fees" that we got charged.
4. No hot water, Lisa (host) sends over the maintenance guy, the pilot light was out...he got lit the pilot light and we got hot water.
No pilot light to hot water heater explained rotten egg smell when we first arrived. Told host "since the pilot light was out, gas was most likely just leaking all over." She said our group could find a different place because she doesn't want unhappy guests. I said that this is just a fact. Seems like she doesn't care about our safety.
5. While we were out, host call the gas company to the house and expected us to be there with no prior communicat. Gas company turned off the gas, and we think she got someone to open the house for the gas company.
6. Door doesnt close in one bedroom
Pete S.
Aufenthalt von 4 Nächten im Juli 2024
