2/10 – Ungenügend
Adhis B.
10. Aug. 2024
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Did not send check-in, kept money
We were supposed to stay in this property (2 adults, 6 kids).
We usually receive check-in information from owners days before arrival but this owner did not send them. We were at the airport with our kids and still no instructions! We knew we would be arriving late and there were no other places available to stay in the area, so we called VRBO. They said they would reach out to the owner and call us right back.
An hour later, we were to the point when we would be out of reception. We had heard of travelers being booked to a fake listing or a listing with no one responding, so we booked a different property, lest we find ourselves stranded with tired, cranky kids. The owners at the new property responded quickly.
THREE HOURS LATER we heard from the owner and then VRBO called. I told them we had already booked another place because of the no response from the owner for so long!! The owner even admitted that we would have received instructions but they had no idea why “the system” hadn't done so.
We were told we were past the refund date! I told them they had gone past the check-in notification times and we could not be expected to “hope” we had a place to stay. VERY UNETHICAL on the part of this owner and VRBO. We are taking this up with VRBO and our credit card company.
Adhis B.
Aufenthalt von 3 Nächten im Juli 2024
