2/10 – Ungenügend
Victor E.
3. Apr. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
for those who are interested
Here I tell you the incidents of my family vacation on this property the owner of the property sent me the information the day before the entry the address did not correspond with the property when we entered we noticed insects like cockroaches and spiders then we began to check the appliances and noticed that the air conditioning in a room was not cooling we tried to communicate it to the owner and the first response was that we were in a tropical country that took a long time to cool and if it did not cool it was because we did not know how to operate the equipment something that from the beginning he wanted to justify the next day he sent a technician who informed him that the air had a broken plate and he told us that it was because it needed maintenance the third day he sent another technician who reported the same thing in this case I took out my cell phone without realizing it and filmed it to have evidence since the owner told us that it did not cool because we did not know how to operate the air we were a family of 6 adults and 2 children which is why we could not use the room because of the damaged air another issue that you communicate the day Before the stay, it is said that you have a limitation of electrical current but the pool motor is on all the time. When I inform him, he responds that it is a lie, that it turns off automatically in 3 hours. I sent him a video and told him that I had evidence, so he sent a person the next day to turn it off. Well, anyway, I'
Victor E.
Aufenthalt von 8 Nächten im März 2025
