4/10 – Schlecht
Ashely
19. Juni 2024
Verbesserungswürdig: Sauberkeit, Ausstattung, Zustand der Unterkunft und Kommunikation
We had a good vacation but this property is not worth the money. It’s not clean the floor was disgusting we had to wear shoes to walk around in, there was black hair in the shower and the shower also leaks a hazard size amount of water we almost had many accidents of slipping, there was a blood stain on one of our pillows and the second bathroom is constantly running and smells like an outhouse. There’s rust on the side of it from obvious plumbing issues. There’s mold around the kitchen sink, the ac unit is in the master room and is extremely loud when it kicks on sometimes and the place looks like it’s had no updates since they built it. The WiFi doesn’t work so I hope you’re not depending on it for service, and the ocean view is only visible from the dining table or the kitchen sink. There’s no cameras on the building and someone threw something off of the balcony shattering my car windshield checkin was hell because they only have anyone who can help you from 9-5 so if you were coming in at night and paying for an extra day you don’t even get to spend in the unit only to have to play voicemail tag with support and robots bc they have 5 different email accounts emailing you information and it ends up in spam. I feel we should be refunded for the first night at least. The phone doesn’t work at all, customer service is extremely hard to get ahold of for anything at all takes hours for a response sometimes and be prepared to wait at least 15 minutes for an elevator.
Ashely
Aufenthalt von 5 Nächten im Juni 2024
