2/10 – Ungenügend
Mya
20. Jan. 2025
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Kommunikation
I had a terrible experience since day one. two hours before my check-in, the property manager called me to tell me that I could not have the room that I booked with the balcony because there was a plumbing issue and that they need to move me to a different room and it didn’t have a balcony. The property manager was completely unresponsive and disrespectful. I was given the wrong code to enter my stay. when I finally was able to get into my room it smelled like toilet water. It was absolutely disgusting. I called the property manager about the smell and he told me and I quote “figure it out yourself”. I felt totally disrespected. I was on the phone with Expedia for an hour and they told me they couldn’t do anything because I couldn’t send proof of a video or photo that it smelled. How am I supposed to prove that?! finally on my last day, the cleaning lady knocks on my door at 10 AM saying that I need to leave when my checkout was not until 11 AM. I was rushed out of the room because the property manager was uncommunicative with the checkout time. I will never go back and I highly recommend no one come here.
Mya
Aufenthalt von 2 Nächten im Januar 2025
