8/10 – Gut
Yvonne K.
6. Aug. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Nice location.
Unit is conveniently located on the ground floor, by the pool, and decorated with a cute beachy vibe. Had a rough start with cleanliness issues, no toiletries, used/dirty hand bar soap in soap dishes, mold on the shower floor and wall seams, few stains on the WHITE couch cover, and found a few dirty dishes. The dishwasher door had issues resetting the locking unit, water was all over the floor twice, and not very relaxing to have to wipe up water with towels because the mop was nasty, then do laundry of used towels. We started hand washing dishes because we were afraid to start the dishwasher. We called maintenance before starting it up a 3rd time, the night before we left. The maintenance guy, Bryson, was nice and showed up each time to reset the lock on the dishwasher door, and after the 2nd incident he ordered the part needed to fix the issue. Great communication with property manager, Morgan, she was prompt in responding. I would still recommend this property, because of the location and communication. I hope the issues I encountered will not be repeated but will be resolved and used as a training opportunity to ensure a better experience for their next guests.
Yvonne K.
Aufenthalt von 7 Nächten im Juli 2024
