6/10 – Okay
Erica P.
9. Okt. 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in
Very nice apratment, badly managed
Very stylish apartment;great location; comfortable bed. Kitchen well equipped. Bathroom very good but no soap dish in the shower.
But we had a very frustrating stay. Promising at first with detailed instructions on getting into the place, with explanation of the fiddly electronic lock. (Though the link in the Vrbo message didn't work, so we had to ask host to email it. When we arrived, we were unable to get in. The lock doesn't work the way the instructions say, and the code was wrong. The person who answered the phone seemed confused.
Then there was no information sheet about how things work. Every place we've rented has had some version of this. But nothing. The host seemed never to have heard of it before. Obviously not from the hospitality business.
We got settled in and went out to dinner. On returning, I wanted to lower the window blind. No luck. Messaged the host, who said: "use the up-and-down buttons on the window blind remote. Just a heads-up, if the remote is switched from channel number one, the blinlinds won’t work, so make sure it’s set to that. If the blinds still aren’t working, they may just need to be charged. The charging cable is attached to the window blind itself, and you can find it on the upper left-hand side when facing the window, hanging down behind the draperies." No explanation of what to plug that cord into. Went to sleep. Charge things that need charging before your guest arrives.
These folks are nice, but need Hospitality 101.
Erica P.
Aufenthalt von 1 Nacht im Oktober 2024
