2/10 – Ungenügend
Alex G.
22. Sept. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit
Not a great experience
We arrived at our rental late in the evening after a full day of traveling. Upon arrival we noticed dirty dishes in the sink and in the back two bedrooms that the sheets and blankets looked unmade and used. We contacted Monish and his team. Communicating with him was easy. He said extra linens were in the closet, but when we looked they were in a pile on the ground. It was hard to tell if those had been washed or just left there. At this point it was late, and our children had been up early and we needed to leave early again the next morning. He said he could send a cleaner our way, but we had already booked a hotel for the night before that was communicated. We were promised a refund for the inconvenience and state of the home upon arrival. A week later I am now being told I will not get a refund and will need to dispute it with my CC company that I made the payment on. This is my first negative experience with something like this, and I am very disheartened. This place has lots of potential, but there were spider webs in every corner, along with dirty dishes and the unmade beds. They really need to reevaluate their cleaning services, as I see with other reviews that this is an issue. I could not recommend this place.
Alex G.
Aufenthalt von 1 Nacht im September 2024
