6/10 – Okay
Christian G.
28. Nov. 2023
Gut: Sauberkeit und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Family Thanksgiving 2023
Our extended family came together to spend a few days over the Thanksgiving holiday spent at this property. Overall, we were pleased with our stay as it accommodated most of our needs - with some caveat. When we arrived during our check-in time, it quickly became clear that the online listing details were not accurate: small things that quickly become big things like connecting Wi-Fi - especially in an area where service is spotty.
A big reason our family picked this property was for the kitchen which would provide ample space for us to prepare Thanksgiving meal - only for us to find out the oven was nonfunctional. Also, the property listing called out the availability of an extra fridge in the garage - which was not the case.
Communication with the host/property manager was a one-way street - multiple attempts to get a hold of them with no luck. This is unacceptable when you're in the service/hospitality business. It's funny that they were very proactive in reminding me when payments were due for our stay.
Again, for the most part, we had a pleasant stay making memories and the best of what we had to work with. But, when you spend upwards of $8K for a 3-night stay, service, communication, and most expectations should be met. And if we didn't want an oven that worked, we could've stayed at a local Residence Inn.
Christian G.
Aufenthalt von 3 Nächten im November 2023
