10/10 – Hervorragend
Patricia B.
23. Juni 2024
Gut: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
1st Myrtle Beach-Ocean Lakes stay
Our family had an amazing vacation and enjoyed the atmosphere of the Ocean Lakes Family Campground. The amenities and home, Neptune’s Harbour, were great. Jana was an extremely responsive host and answered all our questions. Only issue we had was on check-in and NOT a result of hosts. When calling to get parking passes before arrival, they never charged or sent my pass. When I called them it was too late to mail them but it did show they had my card on file but no reason why they never ran it. At check-in, the main office told us we had to go to rental check-in who then told us we needed to return to the main office and was not receptive to my requesting for them to contact the main office to ensure validity before we once again returned to the office. I explained that I was the guest and customer and they had made the error and before any potential additional errors were made I wanted them to ensure we’d be sent to the correct location. Upon returning to the main office the gentleman was a wonderful help and got us checked in without additional trouble. Overall about 20-25 min so not bad. Private rentals are different then OL property rentals thus the mixup. Getting passes before arrival would have avoided this hassle as our friends had no issues. I would still recommend this location and especially Neptune’s Harbour. Jana and Blake, the hosts, are great! Hosts followed up after our stay to ask about ways they can improve or what we liked. This shows great care.
Patricia B.
Aufenthalt von 7 Nächten im Juni 2024
