2/10 – Ungenügend
Raquel C.
6. Mai 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Stranded Travelers
**TRAVELERS BEWARE**Do not book this home. Host will cancel 15 mins before check-in and leave you stranded in a city with no place for your family to stay. He will blame VRBO's system for a glitch of "double booking" and simply tell you to contact VRBO support. Please beware that VRBO does not allow same day bookings and Hosts are allowed to cancel at any point in time of your reservation. I spent 2.5 hours on the phone stranded in a parking lot in a city I do not live in trying to find a place for my family to stay. VRBO blames the Host and the Host blames VRBO all while the customer gets screwed. VRBO also states your stay is guaranteed but that only means they will reimburse you if you book another stay through Expedia (they parent site) up to 150% of your original payment amount or they will pay ONE night stay and you are to figure the rest out on your own for your remaining days. VRBO's customer service lied and said their rebooking team would contact me to assist with finding another booking for my second night stay. It is now 2 days later I have retuned home and I have not received and email or call from anyone from the VRBO team regarding my reservation. I am out of pocket an additional $600 plus. We were expecting to stay in a home for the weekend. We had to throw a weekends worth of groceries away as we had no refrigeration. Pay again for food and a new hotel rooms for my party of 6. I would steer clear from this home and VRBO!
Raquel C.
Aufenthalt von 2 Nächten im Mai 2024
