4/10 – Schlecht
Peggy W.
23. März 2025
Gut: Lage
Verbesserungswürdig: Sauberkeit
Great Location but needs Exterminator
Great Location in vibrant area of Honolulu. Condo was mostly as described although furniture a bit more worn than photos. Greeted with a roach on the kitchen counter when entering unit. Also saw a roach scurry under the bath vanity when I turned on the light. When I investigated under vanity, I found a HoyHoy Roach trap/box on a filthy floor. When I told prop mgr., suggesting that they need an exterminator and not "roach boxes", the response was disappointing. They explained that roaches are common in the tropical environment, they do pest control and roaches likely came from the neighbors. We decided to leave next day-2 days early and respectfully asked for at least some credit for the pest issue and were denied. Even a small compensation would have sufficed, but when you force us to take extra time and energy to contact VRBO and then file a claim with our credit card, that is not a host that cares about customer satisfaction.We also received confusing directions to get in in with a photo of a yellow lockbox - it was black. There also was no fob left to access the pool or front door. They said they would have to find a key fob, then noted the next day that the garage fob works for both after all. New management?We did move to a hotel in the area and also stayed in another VRBO condo in Hawaii that both had no roaches, so it appears they can be controlled with regular treatment.The unit is on the 40th-top floor with only one elevator in dire need of cleaning-maintenance.
Peggy W.
Aufenthalt von 3 Nächten im Januar 2025
