We stayed at this property in mid-June for our 2022 family vacation. This was our first time staying there and will be our last. We’ve rented in Bethany for a while and have never experienced such filth in a rental property as we did at this one.
I’m giving them 2 stars: 1 for the location, which is great and 1 for the property managers responsiveness and overall communication and attention.
I wish I could upload photos to this review to show exactly what I am talking about but in lieu of that, I’ll provide details.
Uncleanliness: When we arrived we found broken glass on the floor in the kitchen (mind you I have small children, so this is particularly troubling), dead bugs in the entryway and on the kitchen counter. There was a thick layer of dust everywhere and the house smelled musty. As the week went on, I noticed the vent covers had dust and mold on them and you could see a thick layer of dust on the reverse vent. Everything in the house was damp, the couches, the carpets, the linens on our beds, the whole week we had this dampness inside. All of this signals that there’s an issue with the AC ducts and potentially a mold problem. In addition, the floor mats in the kitchen and bathrooms are disgusting and clearly haven’t been washed in a while. Probably most disgusting, I had my kids sippy cups drying on the counter and every morning I’d wake up to find weird little bugs crawling all over their clean cups. I Lysol wiped the counters daily and I have no clue where these little bugs were coming from.
I shared this feedback with Jeremy the property manager and he offered to have their cleaner come back and clean again. We declined because, clearly that cleaner is awful and doesn’t know how to actually clean and we didn’t feel comfortable having someone in the house with our stuff while we weren’t there. This is precisely why houses should be cleaned properly before renters arrive.
Other issues: I’m shocked no other reviewers mentioned the slat doors for all the bedrooms. There is literally no privacy in the bedrooms. You can hear everything happening in the other rooms. Again, having small kids makes this difficult for bedtime when there’s sound and light coming into the kids room.
The toilets have wooden toilet seats. Wood is porous and can never truly be sanitized. It’s beyond me why a rental property would have these.
Jeremy did refund me the cleaning fees but honestly, our only vacation of the was ruined by the conditions.