2/10 – Ungenügend
Ma V.
12. Aug. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Don't stay here
Our experience with this listing was a disaster. The host never sent check-in or usage instructions. I had to call VRBO multiple times and finally got check-in instructions the day before our check-in, but not usage instructions. The address the host provided for check-in is different from the one listed. We got to the location and the entry code did not work. The host is not on-site and VRBO could not get a hold of them to provide an alternative way to access the unit. I spent 4.5 hours on the phone with VRBO to figure out an alternate place for us to stay that night. It was difficult to find a hotel in the same location because it was a last minute booking and we needed two rooms to accommodate our group. VRBO eventually found us a hotel with enough rooms, but not in the same area. The VRBO rep assured me someone would call me the next day about getting into the unit, but no one called. I called VRBO again and was told that I was eligible for only one night of hotel stay covered by them. I ended up booking another night at the same hotel and my last night at a different hotel, making my lodging arrangements on the go because neither the host nor VRBO was accountable for my lodging. VRBO eventually refunded me for this listing, but only after a lot calls back and forth.
Ma V.
Aufenthalt von 3 Nächten im August 2024
