4/10 – Schlecht
Joe W.
16. März 2025
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Great house, poor management & safety
Great house... We stayed at this property for our annual 3-generation family weekend getaway in Jackson. We've been staying in this area for years and love the location of this property. The house is big with plenty of room to spread out across three levels, and is generally as described in the listing. The views of Mt Washington are stunning.Poor management... The long, steep driveway was not plowed at check-in after 6 inches of snow. The property manager could not give us an arrival time for the plow and told me to just drive up real fast. This driveway is so steep that our vehicles started sliding backwards when we attempted to get up the hill. The plow truck came 3 hours after check-in, but had a broken sander so couldn't properly sand the driveway. There was a second snow event during our stay, and the driveway didn't get plowed until 8 hours after the storm ended, leaving most of our group stranded in the house for the day. **This created extremely slippery, hazardous conditions for the duration of our stay, right until check-out.** This is 100% unacceptable for a rental home on the side of a mountain, and is a major liability issue.Another safety/security problem - we couldn't lock the house. The electronic keypad on the door was broken, and despite being told it would be fixed right away, it never was. There were other minor annoyances - like a broken washing machine and missing sheets - but the safety problems we so severe-we would not return.
Joe W.
Aufenthalt von 3 Nächten im Februar 2025
