My cousin and I, 64 and 65, stayed here. She lives nearby, I live in Georgia after growing up nearby. We had no issues with communication with host, cleanliness, location or check in process. I did not read the entire listing and reviews as completely as I should have. Less than hour before I checked in, host texted to say people were renting lower level. At least four big, burly men. Loud men who seemed to shout instead of talk and did so at the same time. There is a 10 p.m. for noise curfew. They were foreign and spoke in a foreign language so unsure if they were aware of that rule since it was loud up to and well past 10. I did text host but it did no good. There was a lot of banging, knocking, loud noises. We were apprehensive the entire time, being two females alone with at least four men below. Then I got a text that they were cold and could I turn up the thermostat. We were away at dinner so I did when we got home, first to 68, then he asked to turn up some more. I turned to 71 and my cousin and I sweated the rest of the evening, it was awful. At bedtime, we stumbled upon a closet with board games we could have enjoyed and two fans! We each took a fan for that last night but never played the games. So, look for all this if you decide to rent, especially the games, if you get bored! We never opened doors we didn’t need to. If people are in lower level, you WILL hear them. And you are in charge of thermostat. If I’d known even one of these details, I’d have never rented.