6/10 – Okay
Amanda L.
20. März 2025
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Not a disaster
I’ve heard of VRBO disasters and this was not that. The low rating is mostly for poor communication and information upon arrival and check-in. Mainly entering the apartment and accessing the internet. Full story below:We arrived at 4pm. The instructions were that the property would be unlocked and the key would be inside.It was not.Multiple calls were made after I established an international calling plan and I was finally able to get a hold of the property manager’s brother who was able to find help, and provide the code to access the keys.Once inside, it appeared as if they didn’t realize we were coming: all of the paper towels, toilet paper bath towels were stored away and no soap shampoo etc was left out for use, or available in the condo.It was clean aside from where a few chewed and stuck gum areas had been left behind by prior tenants that was not removed.The last complaint is the internet information was inaccurate. When I called, texted and emailed I received zero reply. With some trouble shooting and process of elimination, we were able to chose the correct network and decipher the password.The apartment is very close to the pictures, the A/C worked great, and aside from the soap, shampoo, and conditioner, the place is well stocked and in a good area.We will return to Grand Cayman, but will not rebook this unit.
Amanda L.
Aufenthalt von 3 Nächten im März 2025
