8/10 – Gut
Marty K.
26. März 2025
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
If only they would communicate…..
Nice place, just as described, perfect for our group, comfortable beds…….BUT the communication leaves some to be desired. Nobody wants to respond to you. We downsized a month before arrival but they continued to send and confirm the original place. Even sent me the address of the original place three days before check in. I questioned the reservation immediately…..crickets…no responses. You’re suppose to get your code after 3:00 pm on arrival day….no code. We got ahold of Rachel….Oooops wrong address but got us the right one and a code to get in, with one carload headed to the wrong address and eight guys standing in the parking lot of the golf course at 7:00 pm we got the correct information. I’m pretty proactive in getting these thing organized but when you can’t get anyone to respond it is hard to know what is going to transpire. I’ve been doing this for 30 years and if there is a glitch it is the lodging reservation people. Golf courses rarely screw things up but lodging will have too few rooms, too many rooms, the front desk will want to charge rack rate even after you show them the contract rate. It seems to plague the industry everywhere you go. We downsized to a unit that was half the price but I have not seen a credit yet? We have come to expect it more often than not……why does it have to be like this in a service industry or any industry? Our education system has cheated a whole generation…….aren’t you proud?
Marty K.
Aufenthalt von 3 Nächten im März 2025
