4/10 – Schlecht
Kelly B., Asheville
26. Aug. 2023
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Family vacation
We booked this vacation here because we love Long Beach as we have stayed in other properties here several times. We saw the listing for this beautiful upgraded condo and booked it as soon as we could. We arrived and had to go search for an office to check in. Did not like that.
We arrive to the condo and I always check over everything before we unload, the condo was not clean, there was grass in one shower, popsicle sticks, and drink I think spilled all over the deck, crumbs on the floor and on the bench in the dining area, the frig had not been cleaned, food in sink, backsplash in kitchen was dirty, toilet in a bathroom was dirty, hair in shower, lint leftover from last guests in dryer, hair on beds, and a spider in the master bedroom bed when I turned covers back. I messaged host with pictures to tell him it was dirty and the response was thanks for the feedback I can use these to better train cleaners. He never offered to send them back to clean, which I was not going to accept I was going to clean myself but would have been nice to have been offered. We were allowed early check in, by host because condo was already clean, which was very nice and appreciated. Every unit I have ever stayed at in Long Beach offers beach chairs, this one did not. And with the price being higher than any other unit I have stayed in, would have been nice. Other than that the condo is beautiful and it is such a disservice that it wasn’t clean. The patio furniture is awful. Please get a couch.
Kelly B.
Aufenthalt von 7 Nächten im August 2023