4/10 – Schlecht
John W.
23. Jan. 2020
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
It is all about the communication.
Paper work said check in is 2pm and out at 11am. PM said that is incorrect check in is at 3pm and out is at 10am. Fans on main floor did not work well. Ants on wall in second bedroom. Batteries were dead in the remotes. One had corrosion on it already. Remote for the fan on main floor was already broken and fixed and PM said that maintenance crew stated it was all working fine. Not if you can not sleep in one bedroom due to the ants and the main floor has not A/C and the fans barely work and it is a choice of on with a light or not on at all. Took two of the four day stay to get this cleared up by installing a portable A/C unit on main floor. This wifi would cut out all the time. We were in CR for 15 days and stayed at 5 different places. Some were more expensive and some less. One was in the jungle with no A/C and windows stayed open at night. Never had ants anywhere else.
I do not like to be the person that complains but the PM company was not communicating well at all. Was considering purchasing property in CR but would not leave an investment of that type with this PM company to manage.
My apologizes to the owner but we reached out to you once, stated that we hoped your PM was keeping you up to date on the issues. Never heard back from you either.
It is all about communication, keep me up to date on the issue and what you are doing to resolve them and then follow through. Yes the PM stated that it is difficult to find things in CR. Funny while I was on the beach I looked on Amazon and found a new remote. With Prime I could have had it delivered the next day. Not that hard if you try.
The complex was nice and the pool was clean it was quite inside the gated community and the security was there at night.
Pura Vida this incident did not define our trip but it did leave a bad taste.
John W.
Aufenthalt von 4 Nächten im Dezember 2019