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4/10 – Schlecht
Brandon H.
1. Okt. 2024
Disappointed with customer service
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Poor service. We called with mainenance issues that were a danger to our family on Monday of our stay. I spoke with a lady who documented the multiple issues and never heard another word from anyone.I left multiple voicemails without a call back. We had to use the outdoor furniture to block off broken deck spindles because we have a 15 month old. Hot tub appears to have an electrical issue. Low voltage current can be felt when you touch the water with your feet on the ground outsite the tub. I was told this was normal for the area. I spoke with an electrician personally and he said to avoid using the hot tub. The house wasn't dirty when we arrived but could have used some more attention from housekeeping. Lots of sand spurs in the carpet and furniture. Neither ice makers worked and bottom level refrigerator was missing all but 2 shelves. With some maintenance and better customer service, this house would have been great.