2/10 – Ungenügend
M
7. Jan. 2025
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Misleading photos and listing content
1. Misleading Listing: Falsified Photos and Inaccurate DescriptionBoth the photos and content of the listing were grossly misleading. These are not opinions but facts supported by the conditions I encountered:The photos used in the listing were clearly taken before the hurricane, showing a lush, green, and well-maintained complex. The actual property is dominated by construction equipment, dust, and heavy renovation work.The description of the lanai as a relaxing space to enjoy breakfast or sunsets was also grossly inaccurate. The lanai directly faces the main courtyard, which is now a noisy construction zone. It is enclosed by a mesh screen and constantly covered in cement dust, making it completely unusable. The dust upon our arrival was about an inch thick, further proving the lack of care and preparation for hosting guests.2. Failure to Timely Disclose Full Construction Zone.While Roger mentioned the pool being under construction in his communication, he completely omitted the critical detail that the entire complex is an active construction zone, details that he burried under Terms and Conditions, sent to me 3 days before our arrival, the day after Christmas.Staimed bed sheets and dirty pillow cases.Too many things to mention. There Monday through Sa
M
Aufenthalt von 9 Nächten im Dezember 2024