8/10 – Gut
Karl R.
21. Jan. 2025
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Great House; Fair Experience
The house was fantastic and met our needs. We had to move to a second house after the first one was not ready due to a previous tenant not being a good customer. Adriana did an outstanding job getting us something to meet our needs including adding two single beds as we had 17 people in our party.A few things that could use some attention:1. Communication (questions) with Adriana was not the best. Tried contacting her on a few occasions to get no response, sometimes greater than a week. In one instance, and in fairness, she was on vacation in Europe. In other instances, this was not the case. I still have one communication asking her to send me the paperwork so we can rent the same house next year and have still yet to get the information requested. She did communicate well when we needed to change houses and it was appreciated. 2. Main TV (Livingroom area, 1st floor) had an issue with streaming. Most times it simply spun. I believe the issue is centered at the router as it would constantly drop our connections with phones and tablets. I called the number given to us if we had issue and received no call back or resolution.3. Bed Counts - This seems like an overall issue not just associated with this management company. I needed 17 beds for seventeen adult males over 60 years old. I count the beds to ensure no one has to sleep on a top bunk. The past 2-3 rentals did not have accurate data as it relates to the number of beds with bottom access only.
Karl R.
Aufenthalt von 5 Nächten im Januar 2025
