2/10 – Ungenügend
Katie B.
12. Jan. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
My Worst Travel Nightmare
On Christmas evening, I had just finished cleaning up after dinner and was preparing to pack my bag. We would be departing for the airport at 4:30am the next morning. I checked my email around 6:30pm and noticed an email from the host of this unit, that I had booked months before. The email stated that my booking (which was to start the next day) was being cancelled and I would get a refund in 8-10 days. I am 5 months pregnant, and was traveling with 4 children. My immediate thought was that this email was sent by mistake. My emails, texts, and phone calls to the host went unreasoned to. I was floored. Instead of enjoying the rest of Christmas evening with my family, I spent 3 hours on the phone with VRBO and scouring the internet for a replacement booking. VRBO didn’t have any bookings within a 24 hour period, so I had to find something through a different forum. I was only able to find a much smaller unit for the day of our arrival. We had to get up early on day 2 of our visit to check out of that room and wait to check into another room. I never did hear from the host. No explanation for the cancellation. No apology for the stress and tears that this caused me on Christmas evening. If you are considering booking this unit. I would highly suggest that you reconsider.
Katie B.
Aufenthalt von 6 Nächten im Dezember 2024
