2/10 – Ungenügend
Gilles P.
10. Mai 2024
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Infestation of Ticks on the property
This was a very disappointing rental. Although the villa was very nice and we expected to enjoy our stay. However, the yard surrounding the villa was infested with ticks. Each of us had ticks on our feet, legs and clothing. We have a small dog who must have had several dozens ticks just by walking for a few minutes in the surrounding yard in the immediate viscinity of the villa. We didn't even need to go in the tall grass and we came back with ticks. It took us several hours over the next week to remove all the ticks from the dog.
In addition, the beach was full of garbage because there had been a storm in the days before and they had not cleaned it.
We decided to leave the next morning and ask for a refund for the days we would not spend at the villa but the host would not reimburse the totality of our remaining reservation arguing that he had "opportunity costs" and that ticks were to be expected because this was a farm. I could not believe that the host would use those arguments, we expected to rent a vacation villa not a functionning farm. It was insulting to be told that we would not be reimbursed for the unused days because of "opportunity costs". This is the worst customer service experience we have ever had with vacation rentals.
We finally contacted VRBO who were very helpfull in getting a refund although it still was below the amount we had paid for the remaining days.
Gilles P.
Aufenthalt von 5 Nächten im April 2024