2/10 – Ungenügend
Jeff W.
25. Juni 2024
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Only positive is the view
Traveled 10hrs for this vacation, first time at this location, excited to get there and the condo was dirty. The spare bedroom smells musty like mold or just been sitting and not cleaned. The spare bathroom had poop stains still in the toilet and multiple pubic hairs on the toilet seat. Called management and they seemed eager to fix. A cleaner & Christine(property manager) came to the room, and the cleaner admitted out loud that the toilet was dirty and Christine told him to “ stop talking”. To add, the floors were dirty as my 12 mo old daughters legs and feet were black from crawling not even 45 minutes of being at the condo. The ceiling fans had 3 inch covered of dust and we had simply asked if this room had been cleaned at all because the shape it was in. This would’ve been a done and over with issue if Christine did not tell us “ you don’t have to stay here “ because we brought to their attention the dirty room. If paying a cleaning fee I would expect a clean area to stay. The condo just needs some serious TLC. Both bathrooms quarter round had black mold and having a baby on the ground just isn’t healthy nor safe. I expected to have some sort of customer service but seeing the way she treated her own employee we weren’t surprised. We got no apology or any sort of solution. It is convenient how they don’t have up close pictures of the bathrooms where the rust and mold on baseboards are horrible. Definitely need pics to show true state of condo Won’t be back
Jeff W.
Aufenthalt von 7 Nächten im Juni 2024
