2/10 – Ungenügend
Lara S.
27. Juni 2024
Verbesserungswürdig: Sauberkeit und Check-in
Unfortunate events
To start, I was told before booking that we would be able to check in early, as we were coming out of state for a wedding and wanted to shower and get ready for the wedding when we got there. We were told the cleaning lady may still be there, but we could still check in early and get ready. Sadly the cleaning lady was never informed of this. It was very awkward when we arrived, as she wasn’t expecting us and was cleaning the bathroom that was needed to shower and get ready. We ended up leaving and coming back after she left, so we were late and missed the wedding ceremony. When we arrived back after the reception, the entire place was flooded. There was a wet area on the ceiling and being a basement studio, it was likely something leaked from the first floor. When I messaged to report the flood, I was told where dry blankets were and cleaning supplies, but that’s it. Later I was asked if a faucet was running as if it we caused the issue. The only sink/shower in the place was in the bathroom. When we arrived back nothing was running, and I am 100% sure we left nothing running, as I was in the bathroom for over and hour doing my hair and makeup for the wedding reception, and was at the sink the entire time using the mirror, and I certainly would have noticed running water. I was never offered anything but a “sorry about your experience” after sleeping in a flooded room that I had paid for instead of choosing a hotel stay, which was clearly a mistake.
Lara S.
Aufenthalt von 1 Nacht im Juni 2024
