2/10 – Ungenügend
James S.
26. Sept. 2024
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
This was not at all what we expected
First of all, we received an email confirmation that our stay was approved---BUT, we were not told what cabin number, or anything about the code for entering the cabin. There was NO PHONE NUMBER listed for us to reach anyone. We got there, but there was no one there to help us. We had no idea which cabin we had or how to enter. We were fortunate that one of the cabins had a fellow who helped us get in touch with someone so that we could find the cabin we were registered for. The outside property was a horrible mess. The grass was not mowed; the sign for the facility was broken and was lying on the ground. The porch was in need of paint and the steps were a bit loose. I was wearing a boot for my ankle and had trouble with the steps. We had trouble finding the facility because the sign was down on the ground. Weeds were everywhere. Inside, the place looked very nice and clean, but the smell of mold/mildew was strong when we entered. There was a sign on the refrigerator saying that it was just repaired, but the ice maker in the fridge and the water dispenser did not work. The air conditioning in the living room was faulty. It needed a filter change, which affected it and it ran only every now and then, causing the room to feel humid and uncomfortable. The bathroom exhaust fan was not working at all. There were many nice choices with body wash, shampoo and conditioners, but many (almost half) of the containers were empty. We spent over $400.00 for the two nights!
James S.
Aufenthalt von 2 Nächten im September 2024
