2/10 – Ungenügend
Lani R.
9. Dez. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Problems/Issues During My Stay
I booked this location for Thanksgiving 2024 for my family (over 20 people) The day before check-in I was told the property was no longer available and for the inconvenience, we were being upgraded to one of their premium properties with a game room, indoor pool, etc. in Palmerton PA. With my large family staying for the holidays I felt I had no other choice but to accept the changes. When we arrived it had a bad odor, as we unpacked dead roaches were inside the fridge, roaches were crawling along the counters, floors, and cabinets, and roaches in the ice machine There was obvious damage throughout the property, broken door locks/knobs, holes in the bedroom doors, peeling wallpaper throughout, dirty microwave, what looked like blood stains on the mattresses/food stains on the walls/soil bedding, broken washer machine, dirty floors and showers filthy shower lining, along with other issues. These unhealthy conditions reflect the poor upkeep and maintenance of this beautiful property. I contacted VRBO to see if they would relocate us and I was given a case # but was told to continue to reach out to the host. I sent pictures and videos to the host and VRBO. On Thanksgiving, I received a call from the owner saying if I didn't like the property then leave, no sympathy. Later VRBO sent an email that based on the videos pics they were reporting the property to their Health/Safety dept. We made the best out of Thanksgiving day but did check out early. This is a shortened review
Lani R.
Aufenthalt von 3 Nächten im November 2024
