8/10 – Gut
Craig B.
7. Apr. 2025
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Check-in
Unexpected arrival
The property manager had mistaken our date of arrival, therefore, the house had not been cleaned from the prior stay. We also arrived at 11:30pm after a long day of travel and the lock box code wasn't working. I had to reach out to the manager to get an alternate code in order to access the house. The manager did offer to refund the entire amount if we chose to find a hotel, however, at 12am my kids were exhausted and the prospect of finding a hotel room at midnight was not appealing. We chose to stay even though the house had not been cleaned, luckily the previous guests had only utilized one bed and a few towels, the house was clean for the most part. I was concerned about having to contact the manager late at night, however, they responded within in a few minutes.As for the property, the house is in a nice historic district, very conveniently located just off I-40, a great spot for travelers headed out West for skiing vacation. The house is nice considering its age, easily accommodates 6 to 8 people.Thankfully, the property manager agreed to refund the 75 cleaning fee. Given the location of the house, I would consider staying there again, I expect the next visit to go much smoother.
Craig B.
Aufenthalt von 1 Nacht im März 2025
