2/10 – Ungenügend
Jenny C.
18. Feb. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Listing was inaccurate
We booked this specific property for the hot tub amenity, just to get there and find no hot tub. The listing had a picture of the hot tub and the listing stated it was an included amenity. We brought steaks to grill but it was a propane grill and the propane wasn’t furnished. When I messaged the property manager their response was, “Just a reminder if using the grill or outdoor heater then you will have to buy your own propane.” That info was not included in the listing. The media room projector didn’t work with Bluetooth or the cord supplied. When I messaged the property manager, I got no response. We unfolded one of the sofas just to find someone’s dirty underwear. We woke up to check out and was gathering our things. The listing said check-in at 4 and check out at 11. Property manager messaged me at 10:45 am reminding me that check out was at 10. 5 minutes later the cleaning lady shows up. I answer the door and she rudely lets us know that our check out time was 10am and she was here to clean. I told her my reservation said 11 and we would be out by then. There were no extra trash bags, no dish soap, no extra toilet paper or paper towels. The listing said there was a washer and dryer but the property manager notified us after checking in that the wash room was off limits and we must not enter that room or the garage. The listing stated there was a gym but we were notified the day of our reservation that there was a last minute booking for the guest house.
Jenny C.
Aufenthalt von 2 Nächten im Februar 2024
