4/10 – Schlecht
Walter W.
6. März 2025
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
First time in five years terrible experience, beware
Imagine our shock and dismay after driving 16 hours then entered what was to be a long anticipated relaxing vacation. But instead found unwashed linens, beds not made, dirty dishes, stove dirty and dirty floors. Then calling the property manager and being told that the house was double booked which we found not to be true after returning our phone call and being told “if we didn’t like it to leave”. We were told to leave the house so it could be cleaned and were told that the hot tube that we were looking forward to use was broken and not repairable and had been broken for quite awhile. After waiting about four hours, waiting for a call from the property manager which had told us it only be two hours to get in to a clean house we walked in to a house that our family spent Monday cleaning washing linens ,cleaning floors and trying to skim the pool with a broken net and had dead worms on the bottom of the pool. Calling the property manager again to see about getting light bulbs fixed that were burned out, to which he replied he would drop off bulbs, to be replace in fixtures that could not be reached without a ladder . We also informing him that the people that were suppose to have cleaned the house did not do a very good job and asked about the pool cleaning schedule to which replied” we did not give them enough time to clean the house properly”, again saying if you do not like it leave. Then telling us he would not deal with us any longer and hung up on us. After email
Walter W.
Aufenthalt von 14 Nächten im Februar 2025
